ImproMed Infinity vs Stringsoft: Veterinary Software Compared

A side-by-side look at ImproMed Infinity and Stringsoft. See how these veterinary practice management systems compare on features, deployment, and Puppilot sync support.

26 Features Compared Both Sync with Puppilot Updated 2026

ImproMed Infinity On-Premise

Parent CompanyCovetrus (Patterson Companies)
Founded~1980s
DeploymentOn-Premise
PricingLicense + Annual Support
User Base2,500+ practices
Best ForEstablished practices with equine or mixed-animal needs that want Covetrus ecosystem support
Puppilot Sync Full Sync
VS

Stringsoft On-Premise

Parent CompanyStringsoft (independent)
Founded~2000s; university/hospital focused
DeploymentOn-Premise
PricingLicense + Support
User Base
Best ForLarger practices and hospitals looking for a on-premise practice management system
Puppilot Sync Full Sync

Feature-by-Feature Comparison

How ImproMed Infinity and Stringsoft stack up across 26 core capabilities

FeatureImproMed InfinityStringsoft
EMR / Medical Records Core Clinical
SOAP Notes Core Clinical
AI SOAP / Transcription Core Clinical
Treatment Sheets / Whiteboard Core Clinical
Prescription Management Core Clinical
Digital Imaging / DICOM Core Clinical
Controlled Substance Logging Core Clinical
Appointment Scheduling Scheduling
Online Booking (Client Self-Service) Scheduling
Boarding / Hospitalization Scheduling
Inventory Management Financial
Invoicing & Billing Financial
Payment Processing Financial
Wellness Plans Financial
Client Communication (Reminders) Client Engagement
2-Way Messaging / Texting Client Engagement
Client Portal / App Client Engagement
Telemedicine / Video Client Engagement
Reporting & Analytics Operations
Multi-Location Support Operations
Mobile App / Access Operations
Digital Forms (Intake/Consent) Operations
IDEXX Lab Connection Lab Connections
Antech Lab Connection Lab Connections
Heska Lab Connection Lab Connections
IDEXX Web PACS Imaging Lab Connections

Strengths & Weaknesses

ImproMed Infinity

+ CUBEX smart cabinet connection for automated inventory management
+ Equine version available — rare among on-premise PIMs
+ Multi-channel client communication (text, email, voice, postcards)
On-premise only — no cloud access or mobile capabilities
Being phased in favor of Covetrus Pulse for new customers
Aging interface compared to modern cloud-native alternatives

Stringsoft

Details coming soon.

Puppilot Syncs with Both

Whether your clinic runs ImproMed Infinity or Stringsoft, Puppilot's AI phone answering service syncs directly with your practice management system to answer calls with real patient context. Learn more about how Puppilot works with ImproMed Infinity and Stringsoft.

Puppilot + ImproMed Infinity Full Sync

Reads: Patient records, appointment schedule, medical history, medications, client info

Writes: Appointment booking, call notes, follow-up tasks

Connection: Direct database connection (on-premise server)

Setup: Days

Puppilot + Stringsoft Full Sync

Reads: Patient records, appointment schedule, medical history, medications, client info

Writes: Appointment booking, call notes, follow-up tasks

Connection: Direct database connection (on-premise server)

Setup: Days

Frequently Asked Questions

ImproMed Infinity is Legacy Covetrus PIM with CUBEX smart cabinet connection and equine support. Stringsoft is Stringsoft: on-premise, multi-location support. The best choice depends on your clinic's size, specialty, and workflow preferences.

It depends on your priorities. ImproMed Infinity is best for Established practices with equine or mixed-animal needs that want Covetrus ecosystem support. Stringsoft is best for Larger practices and hospitals looking for a on-premise practice management system. Consider factors like your budget, whether you prefer cloud or on-premise, and which lab systems you use.

Yes. Puppilot syncs with both ImproMed Infinity and Stringsoft, providing AI-powered phone answering that reads patient records and appointment data directly from either system.

Yes, data migration between ImproMed Infinity and Stringsoft is possible, though it typically requires careful planning and may involve a third-party migration service. Your Puppilot service would continue working seamlessly through the switch.