ATS / Wildix — After-Hours Setup
How to forward after-hours calls to PupPilot on ATS / Wildix.
Support-Assisted Setup
ATS manages your Wildix system. Contact them directly for all configuration changes.
How ATS / Wildix Works
ATS Phones is a regional telecom vendor serving veterinary clinics. They use the Wildix UCaaS platform and handle all configuration through the Wildix Management System. Key concepts: Time-based routing (day/night mode), Ring Groups / Hunt Groups, and DIDs (direct inward dial numbers). All changes are made by ATS support — you tell them what you need.
Call Flow
Open Hours
Caller
Main Number
Desk phones ring
Staff answers
After Hours
Caller
Main Number
Forward
PupPilot answers
Setup Steps
1
Contact ATS Phones Support
Reach out to ATS Phones support to request after-hours forwarding. Visit atsphones.com for contact information.
2
Provide Your Configuration Details
Tell ATS: "We need after-hours call forwarding on our main number. Outside of business hours [SPECIFY HOURS], all calls should forward to [PUPPILOT NUMBER]."
3
ATS Configures Wildix
ATS will configure time-based conditions in the Wildix Management System to forward calls after hours.
4
Test the Setup
After business hours, call your main number and verify PupPilot answers.
Important Notes
- ATS handles all configuration changes — you just need to tell them what you need.
- ATS is Orlando-based and has experience with veterinary clinics.
- Have your clinic name, main number, PupPilot number, and business hours ready when you call.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Contact ATS to verify that call forwarding is configured correctly in the Wildix system. Confirm the PupPilot number is correct. |
| Desk phones still ring when forwarding should be active | Forwarding may be set to ring-then-forward instead of unconditional. Ask ATS to change it to unconditional forwarding. |
| Internal DID doesn't ring desk phones | The ring group may not be configured. Ask ATS to verify the DID is assigned to a ring group with the correct extensions. |
| Calls loop between PupPilot and your system | The internal DID is forwarding to PupPilot on no-answer. Contact ATS immediately and set the fallback to voicemail only. |
| Don't know your ATS contact | Visit atsphones.com and use the Contact Us page. ATS is Orlando-based and has a veterinary vertical. |