GoTo Connect — After-Hours Setup
How to forward after-hours calls to PupPilot on GoTo Connect.
How GoTo Connect Works
GoTo Connect (formerly Jive) is a general-purpose UCaaS platform with a visual Dial Plan Editor at admin.goto.com. Call routing is managed by dragging and connecting nodes (Time-of-Day, External Number, Ring Group, etc.) in a visual flowchart. Key concepts: Dial Plans (visual call flows), Time-of-Day nodes (for schedule-based routing), and Ring Groups.
Call Flow
Open Hours
Caller
Main Number
Dial Plan
Desk phones ring
After Hours
Caller
Main Number
Dial Plan
Forward
PupPilot answers
Setup Steps
1
Log in to GoTo Admin
Go to admin.goto.com and sign in with admin credentials.
2
Open the Dial Plan Editor
Navigate to
Phone System → Dial Plans. Select the dial plan assigned to your main clinic number (or create one).3
Add a Time-of-Day Node
In the visual editor, drag a Time-of-Day node onto the canvas. Configure it with your business hours (e.g., Mon–Fri 8 AM – 6 PM).
4
Configure the After-Hours Branch
Connect the "closed" branch of the Time-of-Day node to an External Number node. Enter your PupPilot phone number.
5
Configure the Business Hours Branch
Connect the "open" branch to your existing ring group or extensions so calls ring normally during business hours.
6
Save and Test
Click Save. Call your main number after hours to verify PupPilot answers.
Important Notes
- The visual Dial Plan Editor uses drag-and-drop nodes — you can see the entire call flow at a glance.
- You can add holiday schedules by creating additional Time-of-Day conditions.
- GoTo Connect also supports an Auto Attendant node if you want callers to hear a menu.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Open the Dial Plan Editor and verify the External Number node has the correct PupPilot number. Check that the Time-of-Day node schedule is correct. |
| Dial Plan changes not taking effect | Make sure you clicked Save in the Dial Plan Editor. Changes are not applied until saved. |
| Ring Group doesn't ring desk phones | Verify the ring group has extensions added and a DID assigned. Check at Phone System → Ring Groups. |
| Calls loop between PupPilot and your system | The ring group's no-answer fallback is forwarding to PupPilot. Change it to voicemail. |