Ooma — After-Hours Setup
How to forward after-hours calls to PupPilot on Ooma.
How Ooma Works
Ooma Office is a general-purpose VoIP platform. Call routing is managed through the Ooma Office Manager at office.ooma.com. Key concepts: Virtual Receptionist (auto attendant with time-based routing), Ring Groups, and Business/After-Hours Schedules.
Call Flow
Open Hours
Caller
Main Number
Virtual Receptionist
Desk phones ring
After Hours
Caller
Main Number
Virtual Receptionist
Forward
PupPilot answers
Setup Steps
1
Log in to Ooma Office Manager
Go to office.ooma.com and sign in with admin credentials.
2
Navigate to Virtual Receptionist
Go to
Setup → Virtual Receptionist.3
Set Business Hours
Under Business Hours, define your clinic's hours (e.g., Mon–Fri 8 AM – 6 PM).
4
Configure After-Hours Routing
In the After Hours Menu section, set the routing to Transfer to External Number and enter your PupPilot phone number.
5
Save and Test
Save your changes. Call your main number after hours to confirm PupPilot answers.
Important Notes
- Ooma supports separate after-hours greetings — record a brief message before forwarding.
- Holiday schedules can be configured separately in the Virtual Receptionist settings.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Check the Virtual Receptionist settings and verify the forwarding number. Make sure the after-hours schedule is correct. |
| Virtual Receptionist plays menu but doesn't forward | Verify the after-hours routing is set to transfer, not just play a greeting. Check the menu key assignments. |
| Ring Group doesn't ring desk phones | Verify the ring group has extensions and a DID assigned. Check at Setup → Ring Groups. |
| Calls loop between PupPilot and your system | The ring group's no-answer fallback is forwarding to PupPilot. Change it to voicemail. |