Phone.com — After-Hours Setup
How to forward after-hours calls to PupPilot on Phone.com.
Setup Note
Phone.com uses a web portal at my.phone.com. You can configure call handling rules yourself.
How Phone.com Works
Phone.com is a general-purpose VoIP platform. Call routing is managed through the Phone.com Portal at my.phone.com. Key concepts: Call Handling Rules (time-based routing), Call Queues (groups of extensions), and Extensions (individual or shared lines).
Call Flow
Open Hours
Caller
Main Number
Call Queue
Desk phones ring
After Hours
Caller
Main Number
Forward
PupPilot answers
Setup Steps
1
Log in to Phone.com
Go to my.phone.com and sign in with your admin account.
2
Navigate to Call Handling
Go to
Configure → My Phone Numbers. Select your main clinic number and click Call Handling.3
Set Business Hours
Under Schedule, define your business hours (e.g., Mon–Fri 8 AM – 6 PM).
4
Configure After-Hours Forwarding
In the after-hours call handling rule, set the action to Forward to External Number and enter your PupPilot phone number.
5
Save and Test
Save your changes. Call your number after hours to verify PupPilot answers.
Important Notes
- Phone.com supports separate greetings for business hours and after hours.
- You can configure holiday schedules in the Call Handling Rules section.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Check the call handling rules at Configure → My Phone Numbers. Verify the PupPilot number is correct and the schedule is set properly. |
| After-hours forwarding not activating | Verify the schedule times are correct and the timezone matches your clinic location. Check that the after-hours rule is enabled. |
| Call Queue doesn't ring desk phones | Verify the call queue has extensions added and a phone number assigned. Check that extensions are set to available. |
| Calls loop between PupPilot and your system | The internal number's no-answer fallback is forwarding to PupPilot. Change it to voicemail. |