Vetcelerator — After-Hours Setup
How to forward after-hours calls to PupPilot on Vetcelerator.
Support-Assisted Setup
Vetcelerator is a managed-service provider. Most phone configuration changes are made by their support team, not through a self-service portal.
How Vetcelerator Works
Vetcelerator is a managed-service provider — most phone configuration changes are made by their support team, not through a self-service portal. The steps below tell you exactly what to request from Vetcelerator support.
Call Flow
Open Hours
Caller
Main Number
Clinic staff answers
After Hours
Caller
Main Number
Forward
PupPilot answers
Setup Steps
1
Contact Vetcelerator Support
Call 865-855-9493 or email Vetcelerator support. Reference your clinic name and account.
2
Request After-Hours Forwarding
Tell support:
"We need after-hours call forwarding on our main number [CLINIC MAIN NUMBER]. Outside of our business hours [SPECIFY HOURS], all calls should forward to [PUPPILOT NUMBER]."
3
Save and Test
Once support confirms the change, call your main number after-hours — PupPilot should answer.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Contact support to verify forwarding is active and the PupPilot number is correct. |
| Desk phones still ring (Day Agent) | Forwarding may be set to "ring then forward" instead of unconditional. Ask support to change to unconditional forwarding. |
| Internal number doesn't ring | DID not provisioned or no extensions assigned. Contact support to confirm. |
| Calls loop | Internal number forwards to PupPilot on no-answer. Ask support to change fallback to voicemail. |
| Can't reach Vetcelerator support | Try both phone (865-855-9493) and the contact form at vetcelerator.com. Ask them what underlying VoIP platform they use — you may be able to configure it directly. |