Voicecom / NEC — After-Hours Setup
How to forward after-hours calls to PupPilot on Voicecom / NEC.
Support-Assisted Setup
Voicecom manages your NEC system. Contact them directly for all configuration changes.
How Voicecom / NEC Works
Voicecom is a regional telecom vendor that installs and manages NEC phone systems (SL2100, SV9100, UNIVERGE). All programming is handled by Voicecom support — you tell them what you need. Key concepts: Night Mode (automatic time-based routing), Hunt Groups / Ring Groups, Auto Attendant, and DIDs (direct inward dial numbers). Voicecom has experience with veterinary clinics.
Call Flow
Open Hours
Caller
Main Number
Auto Attendant
Desk phones ring
After Hours
Caller
Main Number
Auto Attendant
Forward
PupPilot answers
Setup Steps
1
Contact Voicecom Support
Reach out to Voicecom to request after-hours forwarding. Visit voicecomtelecom.com for contact information.
2
Provide Your Configuration Details
Tell Voicecom: "We need after-hours call forwarding on our main number. Outside of business hours [SPECIFY HOURS], all calls should forward to [PUPPILOT NUMBER]."
3
Voicecom Configures NEC System
Voicecom will program the NEC system's night mode to automatically forward calls after hours to PupPilot.
4
Test the Setup
After business hours, call your main number and verify PupPilot answers.
Important Notes
- Voicecom handles all configuration changes — you just need to tell them what you need.
- Voicecom has experience with veterinary clinic phone systems.
- Have your clinic name, main number, PupPilot number, and business hours ready when you call.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Contact Voicecom to verify that call forwarding is configured correctly in the NEC system. Confirm the PupPilot number is correct. |
| Night mode not switching automatically | The NEC system clock may be wrong or the schedule may have incorrect hours. Ask Voicecom to verify the night mode settings and the system clock. |
| Internal DID doesn't ring desk phones | The hunt group may not be configured. Ask Voicecom to verify the DID is assigned to a hunt group with the correct extensions. |
| Calls loop between PupPilot and your system | The internal DID is forwarding to PupPilot on no-answer. Contact Voicecom immediately and set the fallback to voicemail only. |
| Don't know your Voicecom contact | Visit voicecomtelecom.com and use the Contact Us page. Check for stickers on your NEC phones — the vendor's number is often on a service label. |